Job Description

Telemarketing Supervisor - Weekends and Evenings (Potential 3 Days off) Joyce Windows, Sunrooms & Baths provided pay range This range is provided by Joyce Windows, Sunrooms & Baths. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55,000.00/yr - $68,000.00/yr Joyce Windows, Sunrooms, and Baths Evening & Weekend Shifts Available (12 PM - 8:30 PM) Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off Ready to Lead a Winning Call Center Team? Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you! Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day. What You'll Do Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals Oversee day-to-day call center operations to keep schedules, scripts, and performance on track Provide ongoing training and uptraining to improve conversion rates and team effectiveness Monitor KPIs, calls, and appointment metrics to drive consistent performance Resolve escalated homeowner concerns with professionalism and empathy Work closely with management to set strategies and hit department goals Generate performance reports and find opportunities to improve results Requirements Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role Strong leadership and coaching skills — able to motivate and hold people accountable Excellent communication and problem-solving abilities Comfortable working with CRM systems, scripts, and performance metrics Ability to thrive in a fast-paced, goal-driven environment High School Diploma or GED required, additional education a plus Benefits Competitive Salary + Bonuses — your results drive your pay Weekend Supervisors Can Potentially get 3 Days Off Health, dental, vision Paid time off + holidays 401(k) retirement plan Career growth opportunities within a fast-growing home improvement company Schedule Evenings & Weekends Available Typical Shift: 12:00 PM - 8:30 PM About Joyce Windows, Sunrooms, And Baths For decades, we've been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We're growing fast and need strong leaders who want to be part of something big. Apply Today - Be a Part of Our Leadership Team! For the fastest response, send your resume or reach out directly: Text: (440) 577-5059 Call: (440) 274-5796 Email: wstclair@joycefactorydirect.com Seniority level Mid-Senior level Employment type Full-time Job function Telemarketing / Call Center Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Joyce Windows, Sunrooms & Baths by 2x Get notified about new Telemarketing Supervisor jobs in Berea, OH . Additional related roles: Inside Sales Call Center Supervisor - Part-Time Incentive-Based 50K+ Inside Sales Call Center Supervisor - Part-Time Incentive-Based 50K Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity Evening & Weekend Call Center Supervisor - Bonus Pay Growth Opportunity We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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